Your First Two Years: A Practical Roadmap
Begin by mastering ticket hygiene, incident triage, and consistent follow-up. Then zoom out: map dependencies, document patterns, and propose small systemic fixes. This shift from tasks to causes accelerates trust, autonomy, and early progression opportunities.
Your First Two Years: A Practical Roadmap
Solid foundations often start in Service Desk, Desktop Support, or QA. Use each to level into Junior SysAdmin, Junior Developer, or Cloud Support Associate. Signal growth with scripts, documentation, and measurable improvements that your team actually feels daily.
Your First Two Years: A Practical Roadmap
Days 1–30: learn tools, shadow experts, document workflows. Days 31–60: automate one repetitive task, present findings. Days 61–90: own a small project with measurable outcomes. Comment your 90-day target below so we can review it together.
Your First Two Years: A Practical Roadmap
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